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CONDITIONS

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CONDITIONS

OUR PROGRAMMES INCLUDE:

ACCOMMODATION

Accommodation is usually a standard room with breakfast. In Bulgaria, check-in is from 2pm onwards and check-out is 12pm. If that is unsuitable, Alexander Tour will explore the possibility of earlier check-in or later check-out times. Customers will be liable to pay any costs involved with extending their stay beyond the standard itinerary.

MEALS

Three-course meals are provided, consisting of a starter usually soup or salad, main course and dessert with bread and mineral water also provided. Alcoholic beverages and soft drinks may be purchased at an additional cost.

The menu is generally set. However if a customer has allergies or special dietary requirements, it is recommended they contact Alexander Tour in advance with this information so we can try and make alternative arrangements.

Half board includes breakfast and lunch or dinner. Full board includes breakfast, lunch and dinner, served in the hotel restaurant or in a local restaurant of our choice.

In case of arrival at the airport after 7pm, dinner for the first day is not included. When the departing flight is 2pm or earlier, lunch is not included.

TRANSPORT

The transport provided for airport transfers and other travel is dependent on the number of customers on the booking.

We have a range of vehicles that can cater for individuals and groups of varying sizes with our largest vehicle seating 53 passengers.

Please note that when traveling by coach, the maximum permitted weight for luggage is 20 kg in total per person. Luggage that exceeds this limit may be accepted in exceptional circumstances but this is dependent on the size of luggage compartments on board.

PRICE GUIDELINES

The price and the services included on each tour are designated to one of three categories.

ECONOMIC SERIES

This package is for customers looking for low-cost travel and includes basic services.

Transfer: One-way airport transfer, usually to the city centre.

Guide: English-speaking guide from the local area.

Transport: Air conditioned vehicle with the guide having a dual capacity as driver.

Hotel facilities: 2-3* - Standard room with private bathroom and breakfast included. All hotels selected will be served by public transport and fairly proximate to the city centre or main tourist attractions of the location.

Visas: Not included.

Meals: Not included.

STANDARD SERIES

This package is for customers who want both affordable travel and more from our tailored services.

Transfer: Return airport transfer.

Guide: English-speaking guide present throughout the tour except airport transfers.

Transport: Air conditioned vehicle with the guide having a dual capacity as driver.

Hotel facilities: 3* - Standard room with private bathroom. Breakfast included. All hotels selected will have a central location.

Visas: Limited assistance provided.

Meals: Not included.

ALL INCLUDED SERIES

This package is for customers looking for luxury travel and the maximum from our services.

Transfer: Return airport transfer with assistance in English.

Guide: An English-speaking guide throughout the tour.

Transport: Air conditioned vehicle with the guide having a dual capacity as driver.

Hotel facilities: 4-5* - Standard room with private bathroom. Breakfast included. All hotels selected will have a central location with porterage included - one suitcase per person upon check-in and check-out.

Visas: Full assistance will be provided.

Meals: Half-board or full-board at additional cost.

OUR PACKAGES DO NOT INCLUDE THE COST OF:

SALES PRICES

Prices are based on official rates for taxes and fuel at time of the publication.

In case of changes of these rates, prices may also change. These changes will not affect customers who have already have reservations at an agreed price.

Please note prices may also change during peak travel times i.e. fairs, congresses or significant cultural events.

PAYMENT POLICY

Individual clients / less than 6 persons /

At the time of booking, a deposit of 30% of the total amount is required.

The remaining balance is due 30 days before departure date.

Bookings are accepted until 30 days before departure.

You can book with your departure date less than 30 days away, but full payment is required.

Groups / more than 6 persons /

At the time of booking, a deposit of 30% of the total amount is required.

The remaining balance is due 30 days before departure date.

Bookings are accepted until 30 days before departure.

You can book with your departure date less than 30 days away, but full payment is required.

CANCELLATIONS

Cancellation fees are as follows:

Individual clients / less than 6 persons /

Groups / more than 6 persons /

We may cancel trips if the number of customers is insufficient for the terms of group travel. Customers will be notified 30 days at the latest prior to the scheduled departure date. Customers will have the right to receive a full refund for the amount paid or offered

We may also cancel the trip due to force majeure.

REFUNDS

Taxes for services that customers knowingly didn't use when offered are non-refundable. The costs of services which are deemed unsatisfactory are non-refundable. However, the customer has the right to lodge a complaint by notifying the guide or a company representative immediately and if the complaint is not resolved at that point, a written complaint should follow within 7 days after your departure date in order to receive appropriate compensation.

VISAS AND PERSONAL ISSUES

In the case of a customer being rejected by an authority to receive a visa to enter Bulgaria or if a customer experiences other travel-related problems, Alexander Tour cannot accept any responsibility or any requests for compensation. The customer will be liable for all expenditure and the standard conditions for cancellation will be applied.

Contacts

Office 11-12, 6th floor, 40, Pop Bogomil Str. 1202 Sofia, Bulgaria
E-mail: office@alexandertour.com
Tel / Fax.: (+359 2) 983-52-58, 983-52-80
Air Tickets: 983-30-90, 983-55-68

Working time

Our working time is:
Monday-Friday
from 09:30 till 18:30